Privacy Policy

Effective Date: January 1st, 2026

1. Introduction

Welcome to Oyato. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Oyato collects, uses, stores, and protects your personal information when you use our app, website, or any of our services.

Oyato Global Tech. Ltd  ("we," "our," or "us") and owner of the Oyato Brand is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.oyato.ng or use our services.

By using the Oyato app on web or mobile, you agree to the practices described here. We designed this policy using e-commerce standards so every user can understand.

1. Information We Collect

We collect information to help you shop, track orders, secure your account, and improve your experience.

1.1 Personal Details

• Name

• Email address

• Phone number

• Delivery address

• Gender (optional)

• Date of birth (optional)

1.2 Account & Login Information

• Password (securely encrypted)

• Google login details (if you sign in with Google)

• Apple login details (if you use Apple)

1.3 Payment & Transaction Information

• Preferred payment method

• Order details

• Transaction history

• Refund details

We do NOT store full card or bank details.

1.4 Device & Technical Information

• IP address

• Device model

• Operating system

• App version

• Crash logs and performance data

1.5 Usage Information

• Products you view

• Wishlist items

• Search history

• Items added to cart

• Categories you browse

• Time spent in the app

This helps us personalize your recommendations.

1.6 Location Information

• City-level location for product availability

• Delivery estimation

You can disable location access anytime.

1.7 Cookies & Tracking Tools

We use cookies to:

• Keep you logged in

• Remember your preferences

• Prevent fraud

• Improve app loading speed

2. How We Use Your Information

• Create and manage your Oyato account

• Process orders, payments, and refunds

• Deliver items to your address

• Show personalized recommendations

• Send order updates, delivery alerts, and promotions

• Improve your shopping experience

• Ensure app security

• Prevent fraud and misuse

• Provide customer support

We do NOT sell your information to advertisers.

3. How We Share Your Information

We may share your information with trusted partners only when necessary:

With Delivery Partners

• To deliver your orders

• To provide delivery updates

With Payment Providers

• To process payments and refunds

With Service Providers

• Cloud hosting

• Customer support software

• Data analytics tools

With Authorities (when required by law)

• Fraud investigation

• Legal compliance

We do not share your information for marketing without your consent.

4. How We Protect Your Information

We follow industry-standard security practices:

• Encrypted data storage

• SSL secure communication

• Strict internal access control

• Regular security audits

• Tokenized login sessions

• Encrypted passwords

5. Your Rights

You have full control over your data. You can:

• Access your account information

• Update or correct your details

• Delete wishlist, cart items, and order history

• Request account deletion

• Choose notification preferences

• Disable location access

• Opt out of promotional messages

To make any request, simply contact Oyato Support@oyato.ng

6. Data Retention

We keep your information only as long as needed for:

• Order processing

• Legal and tax obligations

• Account recovery

• Customer support

If you delete your account, your data is removed within a reasonable period except where law requires retention.

7. Children’s Privacy

Oyato is not intended for children under 18. We do not knowingly collect information from minors.

8. International Data Transfers

If our servers or partners operate outside your country, we ensure your data is protected with standard security and compliance laws.

9. Changes to This Policy

We may update this Privacy Policy occasionally. If we do, you’ll be notified in the app or by email.

10. Contact Us

If you have questions, complaints, or requests, contact us through the Oyato app or email support@oyato.ng

OYATO Global Technologies Ltd

Suite 36 Markidor Plaza

Lagos

Nigeria