Return and Refund Policy

Refund Process

Steps for Refund

1. To initiate a return, please contact our customer support team at returns@oyato.ng to obtain a return authorization.
2. Pack your item securely and ship it to the return address provided by our customer support team.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
4. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Refund Timeframe

Refunds may take 5–10 business days to reflect in your account, depending on your payment method and bank processing times.

Exchange Process

If you need to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to product availability.

Reporting Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately with clear photos of the item and packaging.

Replacement or Refund for Damaged or Defective Items

We will arrange for a replacement or issue a refund for damaged or defective items based on your preference.